Warranty

For Combat Baseball and Softball Bat Products - ONE YEAR LIMITED WARRANTY

We take extreme pride in our reputation for quality innovative bats, excellent value and unsurpassed customer service. Combat® has a one-year, one-time repair or replacement limited bat warranty, applicable to the end player user only.  The Combat warranty covers all manufacturing defects from NORMAL individual player usage, including cracking or breaking, loose or detached end cap and rattling.

WHAT THE WARRANTY DOES NOT COVER

The policy does NOT cover (1) bats that have been doctored, altered or mistreated (2) bats that have been used outside their intended market category (ie. Slowpitch bats used for Baseball) (3) bats that have been used by teams or associations (4) bats that have been used in a commercial batting cage or for team batting practice.

Combat® will inspect the returned product and will determine if the product damage was caused by normal use and that there is no evidence of misuse, doctoring, heating, abuse or deception. Combat has the right to report any doctored bat to the applicable association.

Under no circumstances shall Combat® be liable for special, indirect, incidental or consequential damages, whether the claim is based upon warranty, contract, negligence, strict liability or other cause of action. The warranty is provided only to the original individual, and cannot be assigned or transferred.

Combat® strives to engineer its softball and baseball bats to comply with current standards promulgated by various associations. Combat® cannot control changes in these standards or the testing procedures employed to check compliance with these standards. Combat® shall not be liable for any damages resulting from any ban imposed on the bat by any association. In the event of a ban, however, Combat® will exercise reasonable efforts to have the ban lifted.

To Return a Defective Bat - DO NOT RETURN TO THE STORE

If Combat® agrees that the bat is defective, we will send out a repaired or replacement bat within three to five business days (if in stock) of receiving the defective bat.

For customers in United States please contact Combat® DIRECTLY by sending an e-mail to returns@combatbaseball.com or call 1-866-COMBATS  and for Canadian and International customers please send an email to returns@combatbaseball.ca or by calling 1-866-904-BATS for a Return Authorization (RA) number and reason/circumstance of return. Returns will not be processed without pre-approval and you will be required to provide the original invoice (keep a copy for yourself) from an authorized dealer. Return shipment will be via standard UPS delivery.  All returns must be accompanied by your RA number or they will NOT be accepted. After we have authorized the return, please send your package directly to either our US for Canadian factory, including your RA number, via pre-paid (non-refundable), insured, traceable method to ensure safe and documented delivery. The warranty is based on the original date of sale from an authorized dealer.
 
Information required is listed below.

Reason for Return

(this information must be contained in your RA request or we will return it for further clarification):

1. Reason for Product Return: Cracked, Broken, Rattling, Split End, Cap or Knob Broken, Other
2. Personal Identification:
   1. First Name:
   2. Last Name:
   3. Phone Number:
   4. Email Address:
   5. Shipping Address (complete):
3. Product Identification:
   1. Identify the item that you are returning. On the bat there is a label at the end of the knob and marking on the barrel that has the following information on it. You will need to rotate the bat to get the information.
   2. Model Number:
   3. Bat Length (in inches):
   4. Bat Weight (in ounces):
   5. Date of Purchase:
   6. Receipt : Original MUST be returned, keep copy
4. Special Instructions:

If you are shipping from the United States, indicated a declared value of $100 as this is a damaged bat. Otherwise the bat will be refused. ON THE PAPERWORK INDICATE "DEFECTIVE BAT, MADE IN CANADA" or you will experience delivery delays through customs.


Ship To:

After we have authorized the return, please send your product packages direct to the factory in the US or Canada depending on your location, including your RA number, via a prepaid, insured, traceable method to ensure a safe and documented delivery;

USA Customers:

Combat Sports Inc.
1350 Thornton Ave SW, Suite 4
Pacific, WA 98047
1-866-COMBATS